If you choose Hurst Hardwood Flooring, expect a wide selection of quality hardwoods certified for durability and eco-friendliness, including solid and engineered options. Pricing is competitive with bulk discounts, and nationwide warehouses ensure prompt delivery.
Customer service is knowledgeable but can be inconsistent, and installation services include expert in-home estimates. While the company maintains a strong industry presence and ensures rapid delivery, some customers have expressed concerns about the authenticity of the wood and the resolution process for product-related issues.
Exploring further reveals deeper insights into their product range, service, and reputation.
- One 9″ Sample Piece of Hurst Hardwoods European French Oak Prefinished Engineered Hardwood Flooring
- 7 1/2″ x 1/2″ Wide Plank w/3mm Wear Layer
- Color is “Grey Ridge”; Lightly Wire Brushed
Key Takeaways
- Hurst Hardwood Flooring offers a wide variety of domestic and exotic hardwoods with certified quality and sustainable sourcing standards.
- Customers praise product quality, timely delivery, and competitive wholesale pricing with discounts for bulk purchases.
- Some reviews highlight inconsistent customer service and confusion about product specifications, including the authenticity of wood cuts.
- Professional installation services are available with free in-home estimates and certified installers ensuring proper flooring techniques.
- Despite mixed consumer feedback and unresolved complaints, Hurst maintains a strong industry reputation and A+ BBB rating.
Company History and Market Presence
Although Hurst Hardwood Flooring began as a modest operation in 1992, it has grown into a nationally recognized leader in domestic and exotic hardwood flooring by strategically expanding its product offerings and market reach. Their commitment to quality includes ensuring proper post-cleaning care to maintain the durability and appearance of hardwood surfaces.
You’ll appreciate that the company, now an LLC since 2005 and headquartered in Tampa, Florida, operates with strong family leadership under Craig G. Hurst and Lee Hurst.
Its market presence extends to all 50 states and internationally, supported by over 40 shipping locations enabling deliveries within 2 to 5 business days. The company’s impressive 275% sales growth over seven years highlights its successful expansion and market penetration.
You can rely on their sophisticated logistics and extensive inventory to meet demand efficiently. Despite not being BBB-accredited, they maintain an A+ rating through the West Florida BBB, reflecting their operational integrity and customer service excellence.
Product Selection and Variety
Hurst Hardwood Flooring’s extensive market reach is matched by a thorough product selection designed to meet diverse project requirements.
You’ll find a broad array of domestic species like White Oak (Rift & Quartered, Live Sawn), Red Oak, Hickory, Walnut, and more, alongside exotic options such as Brazilian Cherry, Cumaru, and Ipe. Their selection caters to different durability levels, allowing customers to choose options best suited for various environments and wear conditions.
They offer solid, prefinished, unfinished, and engineered hardwood in multiple thicknesses, widths (from 1 1/2″ narrow to 10 1/4″ wide), and lengths, with wear layers up to 4mm enhancing durability. Their finishes include multi coat Aluminum Oxide for added scratch resistance and longevity.
This variety ensures compatibility with diverse installation methods and supports long-term performance. Specialty formats like parquet and herringbone expand your design possibilities.
Finishes range from natural to hand-scraped, supporting both aesthetic and functional needs. These design options enhance the timeless, classic appeal that engineered hardwood provides in home environments.
Complementary stair components and accessory flooring materials complete their portfolio, ensuring you can source exhaustive hardwood solutions tailored to any residential or commercial project.
This comprehensive approach helps homeowners and professionals achieve cohesive looks with appropriate materials, factoring in considerations like durability and maintenance.
Hardwood Flooring Quality and Brands
How can you be sure that the hardwood flooring you choose meets rigorous quality and environmental standards? Look for NWFA/NOFMA certification, which guarantees biannual mill inspections verifying strict grading accuracy and manufacturing consistency.
Every certified batch must meet detailed grade descriptions, allowing no more than 5% deviation, ensuring uniform strength and appearance. Expert NOFMA inspectors undergo extensive training and continuous evaluation to maintain assessment precision.
Inspections include thorough checks on configuration, board length, moisture content, and grade to uphold high industry standards. Environmentally, certifications like FSC and Appalachian Hardwood Verified Sustainable confirm responsible sourcing and renewability.
Additionally, FloorScore and Greenguard GOLD validate low VOC emissions, essential for indoor air quality. Hurst Hardwood Flooring’s adherence to these exacting standards and certifications reflects a commitment to superior product reliability, sustainability, and health-conscious manufacturing, making it a trusted brand in the hardwood flooring industry.
The presence of a NOFMA industry stamp on products or packaging further assures compliance with recognized quality benchmarks. When considering installation, evaluate whether the floor requires refinishing or resurfacing based on its condition to maintain long-term durability and appearance.
Pricing Structure and Availability
You’ll find Hurst Hardwood Flooring offers competitive wholesale pricing that scales with wear layer thickness and finish type, ensuring cost-effective options for various project demands.
Their extensive inventory includes a wide range of species, plank sizes, and finishes, available both prefinished and unfinished to match durability requirements. They specialize in European French Oak as well as exotic and domestic species, providing variety and customization.
Plus, they maintain strong national shipping capabilities and regional support, so you can access premium hardwood flooring wherever your project is located. Their products also feature durable sealants that resist wear and enhance longevity, ideal for high-traffic areas.
Extensive Product Availability
Beyond competitive pricing, Hurst Hardwood Flooring guarantees extensive product availability to meet diverse project requirements.
You’ll find over 15 species, including domestic and exotic woods like White Oak, Brazilian Teak, and European French Oak, offered in both prefinished solid and engineered options across multiple grades. Many products feature wire brushed and character-grade finishes that add unique texture and character to flooring surfaces.
Plank widths range from narrow 2 1/4” solid boards to wide 10 1/4” engineered floors, with finishes spanning hand scraped to smooth textures. Inventory includes stocked popular items ready to ship, while select backordered products allow preorder for Fall 2025 delivery.
For installations transitioning between tile and hardwood, using proper transition strips ensures a seamless and durable finish. Pricing reflects species, grade, and size variations, with premium products commanding higher rates and overstock sales offering significant discounts.
Note territory restrictions limit some species to Southeastern states, and expedited shipping is available on select overstock items.
Customer Service Experience
How effectively does Hurst Hardwood Flooring address customer service challenges? You’ll find mixed experiences: some customers praise knowledgeable staff and helpful pre-purchase consultations that clarify product options.
However, inconsistent explanations and contradictory information about product specifications can cause confusion and dissatisfaction. Many customers have received wood labeled as quarter sawn rift that was predominantly rift cut, raising concerns about authenticity.
When resolving complaints, you may face unresolved issues and lack of formal dispute processes, as Hurst Hardwood isn’t BBB accredited and offers no dedicated complaint resolution team.
Contact accessibility is broad, routed through principals and management, yet proactive communication and follow-up are limited. This can be particularly frustrating when trying to schedule regular maintenance or address concerns requiring timely intervention.
Professionalism varies; while some representatives demonstrate expertise and attentiveness, others appear dismissive during product issue discussions.
Installation Services Offered
You’ll find professional installation options tailored to every hardwood type Hurst Hardwoods offers, including nail down, glue down, and floating techniques. Their certified installers apply specialized methods based on your flooring’s material and subfloor conditions to guarantee ideal performance and durability.
Plus, expert advice and free in-home estimates streamline your project planning and execution. Regular maintenance with microfiber mops can help keep your new floors looking pristine. Customers in West Central Florida can directly schedule these services by contacting the sales team.
Professional Installation Options
Although installing hardwood flooring can be a complex process, Hurst Hardwood’s professional installation services streamline every step—from removing old flooring and acclimating new boards to precise subfloor preparation and final fitting.
Their crews ensure the flooring integrates seamlessly with existing surfaces, maintaining manufacturer-recommended expansion gaps and nailing patterns to prevent future issues. They also carefully monitor and control indoor humidity and temperature during installation to ensure long-term stability.
You benefit from expert racking and fitting for a structurally sound, visually consistent layout. Proper attention to subfloor moisture barriers during installation helps prevent warping and other damage over time.
Key features include:
- Complete removal of existing flooring and baseboards with thorough subfloor moisture barrier application.
- Precision face-nailing and blind-nailing techniques using pneumatic flooring nailers for secure, damage-free fastening.
- Installation of floor registers and transition moldings per specifications, with “sewing” of new hardwood edges to existing floors for seamless continuity.
Specialized Flooring Services
A thorough range of specialized flooring installation services is available in the Hurst area, tailored to meet diverse aesthetic and functional requirements. You can choose from hardwood species like oak, maple, teak, or opt for alternatives such as vinyl, laminate, carpet, and wood-look ceramic tile.
Skilled installers handle intricate options like hand-scraped and stained planks, guaranteeing durability through subfloor prep and moisture barriers. Local experts provide full-service solutions including consultation and financing.
Several reputable businesses in the area, such as A & L Construction and Advanced Painting Service, have earned A+ BBB ratings reflecting their high standards and customer trust.
| Service Type | Key Features |
|---|---|
| Hardwood Installation | Multiple species, subfloor prep |
| Tile & Carpet Installation | Ceramic, porcelain, carpet options |
| Custom Finishes | Hand-scraped, stained planks |
Business Reputation and Industry Ratings
While Hurst Hardwoods, LLC lacks BBB accreditation, it maintains an A+ rating from the Better Business Bureau based on business profile factors rather than customer reviews. This rating reflects operational history and compliance but excludes direct consumer feedback.
You should note:
- Established in 1998 and incorporated in 2005 as an LLC, Hurst Hardwoods has a longstanding business presence.
- The company holds membership in the National Wood Flooring Association, signaling adherence to industry standards and access to current flooring technologies. Customers have expressed strong satisfaction in recent reviews, reflecting a high level of approval for both product quality and service.
- Despite an open BBB file since 1998, the business displays a mixed record with some unresolved complaints, particularly involving post-purchase concerns.
Customer Feedback and Testimonials
Beyond the company’s established reputation and industry credentials, customer feedback offers direct insight into Hurst Hardwoods’ operational effectiveness and product quality
You’ll find praise for their hardwood selections like unfinished 5″ walnut and French oak engineered wood—highlighting accurate fulfillment of specifications and quality finishes. Timely delivery and efficient coordination across multiple states also receive consistent commendations, reflecting operational reliability.
Customer service responsiveness, with accessible management contacts, further supports positive experiences. Note that Hurst Hardwoods, LLC is not BBB Accredited, which means they have not voluntarily agreed to BBB Standards for Trust or undergone BBB vetting.
However, some clients have experienced discrepancies in wood cuts and quality, resulting in disputes and formal complaints. These mixed reviews, visible on platforms like Houzz and BBB, indicate variable experiences.
While Hurst maintains an A+ rating, the divergent feedback urges you to evaluate product specifics and communicate clearly when ordering to guarantee satisfaction.
Frequently Asked Questions
What Types of Wood Finishes Are Available for Custom Orders?
You can choose from prefinished aluminum oxide finishes offering durability and scratch resistance, available in hand-scraped or smooth textures. UV-cured finishes provide superior hardness with easy maintenance.
Onsite finishing with Loba Invisible 2k protect gives a near-raw, natural look. Custom gloss levels range from matte to gloss. Finish grades, character or choice, influence visible knots and color variation. Plus, some finishes allow touch-up coatings without full refinishing.
Does Hurst Hardwood Flooring Offer Eco-Friendly or Sustainable Wood Options?
You’ll find that Hurst Hardwood offers wood options aligned with sustainability through their sourcing of European French Oak from managed forests and compliance with the U.S. Lacey Act. Their flooring meets California CARB standards, reducing formaldehyde emissions.
While they highlight durability with thick wear layers for longevity, they don’t explicitly provide FSC or GREENGUARD certifications or detailed eco-friendly finish disclosures, so full sustainability verification isn’t available.
Can I Order Samples Before Purchasing Large Quantities?
Yes, you can order samples before buying large quantities. Samples are available for various species and grades, allowing you to evaluate color, texture, and quality firsthand.
There are limits on sample quantities—typically two per customer—to prevent bulk ordering. You can request samples online or via customer service, and shipping fees apply.
Receiving samples helps you guarantee the product meets your expectations, reducing risks of mismatched color or unwanted materials.
What Payment Methods Are Accepted for Online and Phone Orders?
You can pay online or by phone using Visa, MasterCard, Discover, or American Express cards, ensuring quick authorization and next-day shipping.
Personal, company, or certified checks, money orders, and bank wire transfers are also accepted, especially for larger or offshore orders.
Additionally, Buy Now, Pay Later plans with flexible terms and no credit impact are available online. Payment must be completed before delivery, and customer support assists with any payment inquiries or arrangements.
Hurst Hardwood Flooring: Trusted Craftsmanship That Stands
When choosing Hurst Hardwood Flooring, you’re stepping into a legacy as solid as the oak they craft. Their diverse product range and competitive pricing echo a commitment to quality and value.
Just as a skilled artisan shapes raw timber into lasting beauty, Hurst’s reliable customer service and efficient delivery carve out a seamless experience. Trust their industry reputation and detailed craftsmanship to lay the foundation for your perfect floor, built to endure and impress.
- Solid Wood Flooring
- Tongue & groove milling profile
- Nail/Staple
Last update on 2025-08-13 / Affiliate links / Images from Amazon Product Advertising API
